Effective Date: September 2024
At Nutrilapse, we aim to provide a seamless and efficient shopping experience for all our customers. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders.
1. Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Cutoff Time: Orders placed after 3:00 PM (local time) will be processed the following business day.
- Delays: Please note that processing times may be extended during high-volume periods (e.g., holiday seasons) or due to unforeseen circumstances (e.g., weather delays).
2. Shipping Rates and Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping:
- Cost: Free for orders over $50 (otherwise, $5.99)
- Delivery Time: 5-7 business days
- Expedited Shipping:
- Cost: $15.99
- Delivery Time: 2-3 business days
- Overnight Shipping:
- Cost: $25.99
- Delivery Time: 1 business day
Note: Delivery times are estimates and may vary depending on your location. Remote areas may experience longer shipping times.
3. International Shipping
We currently only ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time. Stay tuned for updates as we work to expand our shipping services globally.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website. Please allow 24-48 hours for the tracking information to update.
5. Shipping to P.O. Boxes
We can ship to P.O. boxes via Standard Shipping only. Expedited and Overnight shipping options are not available for P.O. box addresses.
6. Shipping Issues and Delays
While we strive to ensure that all orders are delivered on time, there may be rare instances where delays occur due to factors beyond our control, such as severe weather conditions or shipping carrier delays. If your order is delayed, please contact us at support@nutrilapse.com so we can assist you.
7. Missing or Damaged Orders
- Missing Orders: If you have not received your order within the estimated delivery window, please check the tracking information provided. If your package appears to be lost, contact us immediately at support@nutrilapse.com so we can investigate the issue.
- Damaged Orders: If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the damaged package and items. We will work with you to resolve the issue by offering a replacement or refund.
8. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our services or policies. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, feel free to reach out to us at:
Email: support@nutrilapse.com
Phone: (123) 456-7890
Address: 123 Wellness Ave, Healthy City, HC 56789
This Shipping Policy ensures transparency and clarity regarding shipping practices. Let me know if you’d like any revisions or additions!